- We only accept payment via your credit card, including Visa and MasterCard. You must be the cardholder of the credit card used for purchase.
- All orders once successfully made cannot be changed, cancelled, refunded nor exchanged.
- We will send an order confirmation email to you in which details of the order will be included. If you did not receive an order confirmation email, please contact customer service.
If you have any questions, you can contact customer service by email or phone as below：
+852 3018 4567
Monday to Friday from 9am to 5pm（Except Public Holidays）
- Monday to Friday from 9am to 6pm（Except Public Holidays）
- The images of the products on our website are for reference only.
- The total value of promotion sets included the sample size products. Samples in the promotional sets and gifts are not for sales. In case the sample/ gift selected is out of stock, philosophy reserves the right to offer an alternative sample/ gift as replacement.
- philosophy friends club membership offers are not available for online order.
- All matters of dispute are subject to the final decision of philosophy.
With the exception of specifically listed promotions on the website, our delivery policy is listed below.：
- Free shipping with every order over HK$500 (after discount).
- HK$30 delivery fee will be charged for order below HK$500 (after discount).
- We only ship to Hong Kong SAR, including Hong Kong Island, Kowloon, New Territories and outlying islands. Macau SAR and mainland China region are not supported at the moment.
- Shipment will arrive at the shipping address in 5-14 business days under normal circumstances. Delivery service is not available on Sundays and Public Holidays. Delivery service might be affected in light of festive or special weather conditions occasion
- If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
- We offer SF Standard Delivery Service or SF Store Self-pickup Service.
SF Standard Delivery Service:
- Orders will be delivered to the address provided by customer when placing their order.
- P.O Box is not accepted as shipping address.
- Standard Delivery Service is NOT available in specified destinations, including warehouse, logistics center, airport, container terminals, Hong Kong Convention and Exhibition Center and AsiaWorld-Expo. Delivery service is also NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
- An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
- Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :
- Outlying Islands Delivery Schedule:
Mondays to Saturdays
09:00 – 19:00
Sundays and Public Holidays
Mondays and Thursdays
14:00 - 18:00
Tuesdays and Fridays
14:00 - 18:00
Wednesdays and Saturdays
14:00 - 18:00
SF Store Self-pickup Service
- Orders can be delivered to SF Stores selected by customer at checkout. For business hours of SF stores, please refer to： Click Here For Detail
- The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications. Customer has to pick up the parcels at specified location within 3 days after receiving the SMS notification. Customer should directly contact SF Express Customer Service Hotline rearrange pickup for overdue parcels.
- SF Express Customer Service Hotline and Office Hours:
SF Hotline： +852 2730 0273
Mondays to Fridays
08:00 - 20:30
Saturdays, Sundays and Public Holidays
08:00 - 20:00